Contact The Leading Insurance Company in Bermuda |The Argus Group - Argus Bermuda
ANNOUNCEMENT: We’re pleased to announce that Argus and BF&M have completed their amalgamation.
Click here to learn more about how we are moving forward together
HOW CAN YOU REACH US?
Should you desire to inquire about our range of products, initiate a new policy, renew an existing insurance policy, or request alterations to your current policy, we kindly ask that you contact your designated broker or Tied Insurance Intermediary for assistance.
OUR TIED INSURANCE INTERMEDIARY DETAILS
Contact Us
Jolene Bugeja
White Pearl,Triq Santa Lucija, Santa Lucija
Kercem, Gozo
Monday – Friday:From 16.00 till 19.00
Tuesday: From 08.00 till 11.00
Wednesday: By Appointment
Thursday: From 16.00 till 19.00
Friday and Saturday: By Appointment
Phone: 79284370
Email: bugejajolene@gmail.com
Vanguard Services
43, republic street,Rabat, Gozo
Monday – Friday:From 09.00 till 17.00
Saturday: From 09.30 till 13.00
Phone: 79256904 / 79268313
Email: vanguardservices@gmail.com
Chris Borg
15 Triq San Mikiel San Gwann
Monday – Friday: From 09.00 till 17.00
Saturday: From 08.00 till 12.00
Phone: 99248807/99217803
Email: info@cborgargus.eu
Emika Watanabe Limited
Giacint Tua Street, Gzira
Winter Hours
Monday to Friday: From 09.00 till 13.00 & From 16.00 till 19.00
Saturday: From 09.00 till 12.30
Summer Hours (0.07 to 30.09)
Monday & Wednesday: From 09.00 till 13.00 & From 16.00 till 19.00
Tuesday, Thursday, and Friday: From 09.00 till 14.00 & From 09.00 till 12.30
Saturday:
Phone: 27992106
99490346 / 77992019
Email: insurance@watanabe.com.mt
Daniela Grech
Triq Sir Ugo Mifsud, Ta Xbiex
Monday to Friday: From 08.00 till 16.30
Saturday: By Appointment
Phone: 77006183
Email: info@danielagrech.eu
George Mangion
345, Triq il-Vitorja , Qormi
Monday to Friday: From 08.30 till 12.00 & From 16.00 till 18.00
Saturday: From 08.30 till 12.00
Phone: 99453453
Email: info@gorgmangion.eu
Emika Watanabe Limited
224 Triq Hompesch, Il-Fgura
Winter Hours
Monday to Friday: From 09.00 till 13.00 & From 16.00 till 19.00
Saturday: From 09.00 till 12.30
Summer Hours (0.07 to 30.09)
Monday & Wednesday: From 09.00 till 13.00 & From 16.00 till 19.00
Tuesday, Thursday, and Friday: From 09.00 till 14.00 & From 09.00 till 12.30
Saturday:
Phone: 21826770
79466769 / 79466770
Email: insurance@watanabe.com.mt
Mario Saliba
9, Triq Wied Babu, Zurrieq
Monday to Friday: From 16.00 till 18.00
Saturday: From 08.00 till 12.00
Phone: 79704549
Email: salibamario68@gmail.com
If You are insured through a Broker.
If You are insured through a Broker and You need to make a claim under your Policy or become aware of an incident which may lead to a claim, please contact Your Broker as soon as you can.
The broker collects all necessary information from the client regarding the claim, such as details of the incident, supporting documents, and any other relevant information including policy excess (when applicable).
The broker submits the claim on your behalf to Us, providing all required documentation and information.
We will then assess your claim submitted by the broker, we review the provided documentation, and investigate the circumstances of the claim.
The broker will keep you informed throughout the claims process, providing updates on the progress of the claim, any requests for further information from the insurance company, and the final decision on the claim.
Depending on the outcome of the claim evaluation, We either approve the claim and provides compensation to You or deny the claim if it does not meet the policy terms and conditions. If the claim is approved, You will receive compensation from the Us as per the terms of the policy. If the claim is denied, your broker communicates the reasons for the denial to You.
If You are insured through a Tied Insurance Intermediary
If You are insured through a Tied Insurance Intermediary and You need to make a claim under your Policy or become aware of an incident which may lead to a claim, please contact us as soon as you can. Our specialized Claims Department is committed to making the process as smooth and hassle-free as we can for you.
How to Claim
Step 1: Please contact us:
Telephone: +356 23422000
Non-Motor Email: nonmotorclaims@argus.mt
Motor Claims Email:
or visit us at our offices:
Trident Park, 8B Level 5,
Notabile Gardens,
Mdina Road,
Central Business District Zone 2,
Birkirkara CBD 2010
Malta
Winter Hours
From 16th September to 15th June.
From 8.00am to 4.00pm
Summer Hours
From 16th June to 15th September.
From 8.00am to 3.00pm
Step 2: The claims handler will talk with you about your claim and confirm your policy coverage. Afterwards, they will describe the next steps and provide you with a claim form if needed.
Step 3: Depending on the nature of the claim, the claims handler will request the required documentation from You to review the claim. A claim form must be submitted to Us in all cases. It is important that the form is filled out and signed by You.
Step 4: Once Your claim has been verified, your settlement and / or benefit will be paid by cheque or via bank transfer.
At Argus Insurance Company (Europe) Limited, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want all our customers to let us know straight away if they are not satisfied with our services.
We always aim to resolve your complaint quickly and efficiently.
We want to:
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Make it easy for you to tell us about your complaint.
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Carry out a full investigation.
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Give your complaint our careful attention.
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Provide a thorough account of our actions.
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Make sure you are satisfied we have handled your complaint fairly.
If you need to forward us a complaint, you may:
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Call us: 356 2342 2000
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Email us: complaints@argus.mt
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Write to us:
The Compliance Officer,
Argus Insurance Company (Europe) Limited
Trident Park, 8B Level 5,
Notabile Gardens, Mdina Road,
Central Business District Zone 2,
Birkirkara CBD 2010
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Form: Complete the Complaints form on our website
We will contact you initially within five working days of receiving your complaint. We will either respond with a full reply or send you an acknowledgement letter, which will tell you:
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Who is dealing with your complaint; and
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When we will contact you again
Once we have sent you an acknowledgement letter, we will investigate your complaint fully and write to you with our findings. If your complaint is particularly complex, we may need to spend longer investigating it. In these cases, we will keep you up to date on our progress. In all cases we will respond to your complaint within 8 weeks, in line with the deadline set by the Malta Financial Services Authority.
We try to resolve all complaints internally. However, if you remain unhappy with our response to your complaint, or if we have not resolved it 8 weeks after you first told us about it, you may have the right to refer your complaint to the Office of the Arbitrator for Financial Services. If you want the Office of the Arbitrator to look into your complaint, you must refer it to them within 6 months of the date of our final response to you. You can contact them at:
Office of the Arbiter
for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta
Freephone: 80 072 366
Telephone: (+356) 21 249 245
Email on: complaint.info@financialarbiter.org.mt